Privacy Policy

1. Who We Are

This Privacy Policy applies to Stormfin, a software platform operated by Storm Tecnologia - Stormtech Sistemas LTDA, available at chat.stormfin.com.br. Stormfin is a customer communication and support tool that integrates with Meta/Facebook APIs and the WhatsApp Business Platform so that business users can manage their customer conversations from a single platform.

2. Data We Collect

We collect data provided directly by users of the platform, such as:

• Name, email address, phone number, company, and role;
• Login and account data;
• Support messages and requests;
• Website and platform navigation data;
• Meta profile information of the person who authorizes the connection, such as name, profile picture, and Meta profile identifier (public profile).

We also process data through the Meta/WhatsApp Business Platform integrations, such as:

• WhatsApp phone numbers;
• Customer messages and conversation content;
• Conversation metadata;
• Approved message templates;
• WhatsApp Business Account (WABA) information;
• Meta Business account information, including the business identifier (business_id);
• Access credentials and tokens provided by Meta, stored securely and used solely to operate the connection on the business user's behalf;
• Message delivery and status information, when available through Meta APIs.

3. How We Use Data

We use the data described above to:

• Provide customer support tools to business users;
• Manage WhatsApp Business conversations;
• Display approved message templates;
• Send approved and customer-initiated WhatsApp messages;
• Provide support and respond to requests;
• Improve the platform and its features;
• Maintain the security and integrity of the platform;
• Comply with legal and regulatory obligations.

4. Meta and WhatsApp Business Platform Data

Stormfin uses Meta/Facebook APIs and the WhatsApp Business Platform to allow business users to manage their customer communications, including WhatsApp Business conversations, approved message templates, and customer support interactions.

Any data obtained from Meta is used only to provide the requested platform functionality on behalf of and at the direction of the business user. We do not sell data obtained from Meta, and we only process such data as described in this Privacy Policy and in accordance with the Meta Platform Terms and applicable policies.

5. Sharing of Data

We do not sell data. Data may be shared only in limited circumstances, namely:

• With service providers and processors that are necessary to operate the platform and that act solely on our behalf and at our direction;
• When required to comply with applicable law or legal requests;
• To protect the rights, property, or security of users and third parties;
• To provide the services contracted by the business user.

6. Data Storage and Security

Data is stored securely. Access is restricted to authorized personnel, and we use reasonable technical and organizational safeguards designed to protect data against unauthorized access, loss, alteration, or disclosure.

7. Data Retention and Deletion

We retain data only for as long as necessary for the purposes described in this Privacy Policy, to comply with legal obligations, or to provide contracted services.

Users and customers can request the deletion of their data by contacting us at contato@stormtech.com.br.

8. User Rights

Under the Brazilian General Data Protection Law (LGPD), where applicable, users have the right to:

• Access their personal data;
• Request correction of incomplete, inaccurate, or outdated data;
• Request deletion or anonymization of their data;
• Request data portability, where applicable;
• Obtain information about how their data is shared;
• Revoke consent where processing is based on consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Relevant changes will be communicated through our official channels. Continued use of the platform after an update constitutes acceptance of the revised policy.

10. Contact

If you have any questions about this Privacy Policy or about how we process data, please contact us at contato@stormtech.com.br.